UNDERSTANDING THE DHA LAHORE OFFICE

Understanding the DHA Lahore Office

Understanding the DHA Lahore Office

Blog Article

The Defence Housing Authority (DHA) in Lahore stands as a premier residential and commercial development, setting benchmarks in urban planning and community living in Pakistan. Its operations are meticulously managed through its main office and various customer service points, serving a vast populace of residents, investors, and stakeholders.



Location and Accessibility


The main DHA Lahore Office complex is strategically located in Sector 'A' Phase VI, Lahore, Pakistan, with a postal code/zip of 54810. This central location ensures ease of access for individuals from various parts of the city. Additionally, DHA maintains regional offices, such as the one in DHA Phase 8, Commercial Broadway, which further enhances accessibility and provides localized support to residents in different phases. The commitment to a well-connected environment extends to the infrastructure within DHA, with various phases enjoying proximity to key arteries like the Lahore Ring Road, Ferozepur Road, and Ghazi Road, making travel to and from the DHA office convenient.



Office Hours and Public Dealing


The DHA Lahore office operates from Monday to Friday, with general office timings from 9:00 AM to 5:00 PM. Public dealing hours are typically from 9:30 AM to 4:30 PM. It is important to note that there is a lunch break from 1:00 PM to 2:00 PM from Monday to Thursday, and a Juma break on Fridays from 12:30 PM to 2:00 PM. The office remains closed on all gazetted holidays. These timings are crucial for individuals planning their visits to ensure efficient service.



Key Services Offered by DHA Lahore Office


The DHA Lahore office is a hub for a wide array of services, catering to the diverse needs of its community. These services are broadly categorized and managed through dedicated departments.



1. Property Transfer and Land Management


One of the most frequently utilized services is property transfer. The office facilitates various types of transfers, including:




  • Regular Property Transfer: This involves a standard sale and purchase process, requiring documentation from both seller and buyer, including CNICs, original allotment/transfer letters, affidavits, undertakings, and biometric verification. A No Demand Certificate (NDC) is a prerequisite, ensuring all dues are cleared.

  • Hiba (Gift) Property Transfer: This process involves a declaration of gift by the donor and acceptance by the donee, along with specific legal requirements and documentation, including gift deeds and family registration certificates.

  • Legal Heir Property Transfer: In cases of inheritance, legal heirs need to obtain a Succession Certificate and other relevant documents to transfer ownership.


The office also handles property verification, which is a crucial step before any transfer, and manages the allocation of plots through balloting, with results often accessible through their official channels.



2. Building Control and Construction


The Building Control Department at DHA Lahore ensures that all construction activities adhere to strict bylaws and standards. Services include:




  • Approval of Building Plans/Drawings: Owners must submit detailed construction applications, including architect's stability certificates, paid challans, and undertakings, for approval before commencing construction.

  • Issuance of Completion Certificates: A completion certificate is mandatory for buying or selling property in DHA and is issued upon verification that the construction aligns with approved plans.

  • Guidance on Construction By-laws: The office provides detailed regulations regarding plot usage, open spaces, building heights, basement specifications, and other structural requirements for residential and commercial properties. This includes guidelines on minimum room sizes, ceiling heights, and even the construction of boundary walls and swimming pools.

  • Non-Construction Penalties: DHA enforces regulations regarding the timely initiation and completion of construction, levying penalties for delays.


3. Maintenance and Utilities


DHA Lahore is responsible for maintaining the high standards of living within its jurisdiction. The Maintenance Branch handles a wide range of services, including:




  • Infrastructure Maintenance: This covers road repair, installation of traffic signals and street signs, and general upkeep of public areas like parks and boundary walls.

  • Water and Waste Management: Services include garbage collection, sewerage line repair, storm water drainage, litter disposal, and delivery of garbage bags. They also facilitate new water and sewerage connections.

  • Electrical Works: This involves the installation and maintenance of street lights and management of electricity infrastructure.

  • Miscellaneous Services: These can range from animal and pest control (e.g., mosquito fumigation) to tree cutting/trimming, and even managing complaints against neighbors. Complaint cells are established in various phases for localized support.


Finance and Taxation


The finance department manages various financial aspects related to property within DHA. This includes.




  • Payment of Dues and Fees: Residents and plot owners are required to clear various dues, including property taxes (FBR taxes like 236C and 236K), transfer fees, and development charges.

  • Development Charges: These are periodically announced for new phases or specific plot sizes and are typically payable in installments.

  • Tax Policies for Overseas Pakistanis: DHA works in conjunction with the Federal Board of Revenue (FBR) to streamline tax procedures for overseas Pakistanis, including exemptions and simplified processes for confirming non-resident status.


Customer Care and Facilitation


DHA Lahore places a strong emphasis on customer satisfaction. Its customer care facilities include:




  • Information Desks: Providing general information and guidance to visitors.

  • Specialized Desks: Dedicated counters for Next of Kin (NOK's) of Shuhadaa, senior citizens, and veterans, offering preferential services.

  • Digital Complaint System: An e-ticketing and complaint system allows residents to lodge queries and suggestions online.

  • Senior Citizen Cards: DHA offers multipurpose cards providing rebates on club memberships, sports facilities, and discounted rates at medical centers and pharmacies.


Contact Information and Digital Presence


For general inquiries, the UAN of DHA Lahore is +92 42 111 – 342 – 547 (111-DHA-LHR). The Public Relations Officer (PRO) and Public Information Officer (PIO) can be reached at extensions 2810, 2830, and 2838. Information desk extensions include 2318, 2822, 2837, and 2816. For complaints and queries, residents can email [email protected].


DHA Lahore also maintains an official website (dhalahore.org) which serves as a valuable resource for information on procedures, FAQs, ballot results, and various downloadable forms. While customer service reviews for external entities like serviced apartments within DHA are available on platforms like Booking.com, direct feedback channels for the DHA office itself are primarily through their official complaint system.


In conclusion, the DHA Lahore office plays a pivotal role in the comprehensive management and development of Defence Housing Authority, providing essential services and ensuring a well-organized and high-quality living environment for its residents. Its systematic approach to administration, coupled with a focus on citizen facilitation, makes it a cornerstone of the DHA community. Watch it

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